Privacy Policy
1.Who We Are
This Privacy Policy applies to the website at contracode.ai and all services offered by Contracode, operated by Sheeba Grover ("Contracode," "we," "our," or "us"). Our contact for privacy matters is:
Email: [email protected]
Location: Alberta, Canada
2.What Personal Information We Collect
We collect personal information when you:
- Submit an inquiry or lead capture form on our website
- Book a discovery call through our booking system
- Correspond with us by email
The categories of information we may collect include:
- Contact information: name, email address, business name
- Business information: industry, role, team size, annual revenue range
- Engagement information: your responses to our automation audit questionnaire
- Communication preferences: newsletter and marketing consent (where explicitly given)
- Technical information: IP address, browser type, and pages visited (collected automatically by our hosting provider)
We do not collect payment card information through our website. All payment processing is handled by third-party payment processors subject to their own privacy policies.
3.How We Use Your Personal Information
We use the personal information we collect to:
- Respond to your inquiries and provide the services you request
- Schedule and conduct discovery calls and scoping sessions
- Send you information about Contracode services (where you have given consent)
- Improve our website and services based on how visitors interact with them
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties.
4.Legal Basis for Processing
We collect and use personal information on the following grounds:
- Your consent: where you have explicitly opted in to receive marketing communications or submitted a form
- Legitimate interest: to respond to your business inquiries and operate our website
- Legal obligation: where required by applicable Canadian law
5.How Long We Keep Your Information
We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations. Specifically:
- Inquiry and lead form data: retained for up to 24 months from the date of submission
- Client project data: retained for 7 years after project completion (standard business records retention)
- Email communications: retained for the duration of any business relationship and up to 3 years after
You may request deletion of your personal information at any time (see Section 8 below).
6.How We Share Your Information
We share personal information only in the following circumstances:
- Service providers: We use Google Workspace (email and calendar), Google Sheets (lead management), and Cal.com (appointment scheduling). These providers act as data processors and handle your information only as directed by us and in accordance with their own privacy policies.
- Legal requirements: We may disclose personal information if required by law, court order, or government authority.
- Business transfers: If Contracode is involved in a merger, acquisition, or sale of assets, personal information may be transferred to the successor entity, subject to equivalent privacy protections.
We do not share your information with any third party for their own marketing purposes.
7.Your Rights Under PIPEDA
As a resident of Canada, you have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Withdrawal of consent: Withdraw consent to marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
- Deletion: Request deletion of your personal information (subject to our legal retention obligations)
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe we have mishandled your personal information
To exercise any of these rights, contact us at: [email protected]
We will respond to access and correction requests within 30 days.
8.Cookies and Tracking
Our website may use standard browser cookies and tracking technologies provided by our hosting provider (Netlify) to measure traffic and understand how visitors use our site. These are analytics-only and do not track you across other websites.
You can disable cookies in your browser settings at any time. This will not affect your ability to use our website.
9.Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. These include:
- Storing lead data in access-controlled Google Sheets under a dedicated business account
- Using encrypted communication (HTTPS/TLS) for all data transmitted through our website
- Limiting access to personal information to Contracode personnel who need it to perform their role
No method of transmission over the internet is 100% secure. If you have concerns about the security of your information, contact us at [email protected].
10.Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to contracode.ai. We are not responsible for the privacy practices of any third-party sites you visit.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on our website with an updated "Last Updated" date. Continued use of our website after the date of any revision constitutes your acceptance of the updated policy.
12.Contact Us
For any questions, requests, or concerns about this Privacy Policy or our handling of your personal information:
Contracode — Privacy Inquiries
Operated by Sheeba Grover
Email: [email protected]
Location: Alberta, Canada